Refund policy
At Kitchaa, we want you to be satisfied with your purchase. If you need to return an eligible item, you may request a return within 30 days of delivery, subject to the conditions below.
30-Day Return Policy
You have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be:
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Unused and in the same condition in which you received it.
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In its original packaging where applicable.
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Complete with any included accessories, parts, or documentation.
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Accompanied by your order information or other valid proof of purchase.
Certain products may be subject to additional return conditions where stated on the product page or required by applicable law.
How to Start a Return
To request a return, please contact us at:
Email: help@kitchaa.com
Please include your order number and a brief description of the reason for your return.
Do not send an item back before receiving return instructions from our customer support team. Returns sent without prior authorization may not be accepted.
For eligible returns, Kitchaa provides return shipping at no additional cost to the customer.
Return Address
Return instructions, including the appropriate return address, will be provided after your return request has been reviewed and approved.
Please do not send returns to our business address unless our customer support team specifically instructs you to do so.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
Please provide:
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Your order number.
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A description of the issue.
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Clear photographs of the product and, where applicable, the shipping packaging.
We will review the information and work with you to determine the appropriate resolution.
Exchanges
If you would like a different product, the simplest option may be to return the original eligible item and place a new order after your return has been approved.
Please contact our customer support team before returning the original item.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If your return is approved, the refund will be processed to your original payment method where possible.
Approved refunds are generally processed within 10 business days after the return has been approved.
After we process your refund, your bank or payment provider may require additional time to post the funds to your account. The time required can vary depending on your financial institution.
If you have not received your refund after the applicable processing period, please contact us at help@kitchaa.com.
Return Eligibility
Returns may not be accepted if an item:
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Has been used or worn.
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Is not in its original condition.
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Is missing original packaging or included components where required.
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Has been damaged after delivery due to misuse or improper handling.
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Is returned without following the return authorization process.
These limitations do not affect any rights you may have under applicable consumer protection laws.
Contact Us
If you have any questions about returns or refunds, please contact:
Kitchaa
Phone: (848) 207-3276
Email: help@kitchaa.com
Address: 301 Blair Rd #122, Avenel, New Jersey 07001, United States
Website: kitchaa.com