Shipping policy

At Kitchaa, our goal is to provide a convenient and reliable shipping experience for customers across the United States. We work to process orders promptly and provide tracking information once an order has been shipped.

Order Confirmation

As soon as you place an order, you will receive an order confirmation email. This confirms that we have received your order and provides your order details.

After your order is received, we begin processing it for shipment. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when tracking is available.

If you do not receive your order confirmation email, please check your spam or junk folder. If you still cannot find it, contact us using the information provided at the bottom of this page.

Shipping Charges

We offer free standard shipping within the United States for all products.

There is no minimum purchase requirement for standard free shipping unless otherwise stated on the applicable product page.

Order Processing Time

Orders are generally processed within 1–3 business days, Monday through Friday, excluding holidays.

Processing time is the time required to prepare your order for shipment. It does not include the transit time after the package has been handed to the shipping carrier.

During periods of high order volume, holidays, severe weather, or other circumstances outside our control, processing may take longer.

Shipping and Delivery Time

Our standard estimated transit time within the United States is:

Transit Time: 5–12 business days

Therefore, the estimated overall delivery timeframe is generally:

Processing: 1–3 business days
Transit: 5–12 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the shipping destination, carrier operations, weather, holidays, and other circumstances outside our control.

Order Cut-Off Time

Orders are processed during normal business days.

Orders placed after our daily processing period may begin processing on the next business day.

What Happens After I Place an Order?

After placing an order, you will receive an order confirmation email containing your order number and purchase details.

Once your order has been processed and shipped, we will send you a shipping confirmation email with tracking information when available.

Please keep your order number for future reference if you need assistance with your order.

How Do I Track My Order?

Once your order has shipped, you can use the tracking information provided in your shipping confirmation email to check the status of your shipment.

If you have not received tracking information within a reasonable processing period, please contact our customer support team and provide your order number so we can assist you.

Shipping Carriers

We may use different reputable shipping carriers depending on the product, destination, availability, and fulfillment requirements.

Carrier selection may include services such as USPS, UPS, FedEx, DHL, or other appropriate delivery providers.

The carrier used for your order may vary.

Shipping Delays

While we work to provide timely delivery, Kitchaa cannot guarantee a specific delivery date.

Delays may occur because of:

  • Severe weather

  • Carrier delays

  • Holidays

  • Incorrect or incomplete shipping information

  • High shipping volume

  • Natural disasters

  • Other circumstances outside our reasonable control

If a carrier experiences a delay, we will do our best to assist you with available tracking information.

Incorrect Shipping Information

Please make sure that your shipping address is accurate and complete before submitting your order.

If you notice an error in your shipping information, contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Kitchaa is not responsible for delivery issues caused by an incorrect or incomplete shipping address provided by the customer.

Lost or Damaged Packages

If your package appears to be lost, delayed, or damaged during delivery, please contact us with your order number and tracking information.

We will work with the applicable carrier and fulfillment provider to help resolve the issue.

If an item arrives damaged, please contact us promptly and provide photographs of the damaged product and packaging when requested.

Contact Us

If you have questions about shipping or the status of your order, please contact us:

Kitchaa

Phone: (848) 207-3276

Email: help@kitchaa.com

Address: 301 Blair Rd #122, Avenel, New Jersey 07001, United States

Website: kitchaa.com